23/3/25 02:00
Please could you tell me which service area I should use for RIGHTS OF WAY or FOOTPATHS?
Best wishes
27/3/25 10.42
This would be for Street Services. When you log a complaint you need to choose the option in the drop down menu for `Green spaces`, then `right of way`.
Kind regards.
Irina Foster
27/3/25 10.55
Dear Irina, Street services is not option please see attached photograph. Nor is green spaces. Please advise what to do. Thanks
4/4/25
Please use this link
Make a general complaint, compliment or give us your feedback | PLYMOUTH.GOV.UK
Kind regards.
Irina Foster
16/4/25
Dear Sir/Madam,
The public footpath (which is a right of way) between Turnchapel and Mount Batten was closed four years ago and has recently been diverted. We (The Turnchapel Residents Association) would like to complain at the closure of the original path. We believe a public path order procedure should have been followed by Plymouth City Council and the public consulted. There is a failure to follow due process in failing to comply.
We, and a substantial number of city residents, would like to support the path's reopening, please could you advise on next steps?
Best wishes
16/4/25 0921
Reference: CF-Case-706692483
Thank you for contacting us. This is to acknowledge that we have received your Complaint for Streets & Parks.
We aim to investigate and respond to complaints within 10 working days. Please be assured that we have a record of your complaint and will get back to you as soon as we can, you do not need to contact us again about the same issue.
Further information about our services is available on www.plymouth.gov.uk
Plymouth City Council
16/4/25 9.24
I have logged a complaint just now under street services but there was no option for green spaces after that. Please confirm this complaint will be forwarded to green spaces or the rights of way team. Thank you
17/4/25
I can check where your complaint is allocated if you can provide complaint`s reference number.
Kind regards.
Irina Foster
18/4/25
Hi ya it’s CF-Case-706692483
22/4/25
I have checked our system and your complaint is allocated to the Public Right of Way team, target date to respond is 30.04.25.
Kind regards.
Irina
22/5/25 0908
Thank you for submitting Feedback comments, compliments and complaints Your reference number is CF-Case-716949641.
What would you like to report:: Complaint
Which service are you telling us about?: Street Services
Is this the first time you have raised this complaint: No
Please choose a reason why you are unhappy with the response you received to your previous complaint: I am unhappy for another reason
Previous case reference (you will find this on the response you received if you raised the request online, it begins with CF-Case-): CF-Case-706692483
Please explain why you are unhappy with the response received: I have not received a response to CF- 706692483 within the advised timescales. Furthermore the complaint CF 698144253 was not responded to.
Please attach any relevant documents to support your feedback:
How would you like us to respond?: Email
22/5/25 09.09
Reference: CF-Case-716949641
Thank you for contacting us. This is to acknowledge that we have received your Complaint for Streets & Parks.
We aim to investigate and respond to complaints within 10 working days.Please be assured that we have a record of your complaint and will get back to you as soon as we can, you do not need to contact us again about the same issue.
1/2/26
Your reference number is CF-Case-793322907. Thank you for submitting Feedback comments, compliments and complaints What would you like to report:: Complaint Which service are you telling us about?: Street Services Is this the first time you have raised this complaint: No Please choose a reason why you are unhappy with the response you received to your previous complaint: I have not received a response to my complaint You can only use this escalation process when you have received a response to your complaint. Please provide the case reference number (it begins with CF-Case-) of your outstanding complaint and we will chase a response on your behalf. : CF-Case-716949641 Please attach any relevant documents to support your feedback
Please could you tell me which service area I should use for RIGHTS OF WAY or FOOTPATHS?
Best wishes
27/3/25 10.42
This would be for Street Services. When you log a complaint you need to choose the option in the drop down menu for `Green spaces`, then `right of way`.
Kind regards.
Irina Foster
27/3/25 10.55
Dear Irina, Street services is not option please see attached photograph. Nor is green spaces. Please advise what to do. Thanks
4/4/25
Please use this link
Make a general complaint, compliment or give us your feedback | PLYMOUTH.GOV.UK
Kind regards.
Irina Foster
16/4/25
Dear Sir/Madam,
The public footpath (which is a right of way) between Turnchapel and Mount Batten was closed four years ago and has recently been diverted. We (The Turnchapel Residents Association) would like to complain at the closure of the original path. We believe a public path order procedure should have been followed by Plymouth City Council and the public consulted. There is a failure to follow due process in failing to comply.
We, and a substantial number of city residents, would like to support the path's reopening, please could you advise on next steps?
Best wishes
16/4/25 0921
Reference: CF-Case-706692483
Thank you for contacting us. This is to acknowledge that we have received your Complaint for Streets & Parks.
We aim to investigate and respond to complaints within 10 working days. Please be assured that we have a record of your complaint and will get back to you as soon as we can, you do not need to contact us again about the same issue.
Further information about our services is available on www.plymouth.gov.uk
Plymouth City Council
16/4/25 9.24
I have logged a complaint just now under street services but there was no option for green spaces after that. Please confirm this complaint will be forwarded to green spaces or the rights of way team. Thank you
17/4/25
I can check where your complaint is allocated if you can provide complaint`s reference number.
Kind regards.
Irina Foster
18/4/25
Hi ya it’s CF-Case-706692483
22/4/25
I have checked our system and your complaint is allocated to the Public Right of Way team, target date to respond is 30.04.25.
Kind regards.
Irina
22/5/25 0908
Thank you for submitting Feedback comments, compliments and complaints Your reference number is CF-Case-716949641.
What would you like to report:: Complaint
Which service are you telling us about?: Street Services
Is this the first time you have raised this complaint: No
Please choose a reason why you are unhappy with the response you received to your previous complaint: I am unhappy for another reason
Previous case reference (you will find this on the response you received if you raised the request online, it begins with CF-Case-): CF-Case-706692483
Please explain why you are unhappy with the response received: I have not received a response to CF- 706692483 within the advised timescales. Furthermore the complaint CF 698144253 was not responded to.
Please attach any relevant documents to support your feedback:
How would you like us to respond?: Email
22/5/25 09.09
Reference: CF-Case-716949641
Thank you for contacting us. This is to acknowledge that we have received your Complaint for Streets & Parks.
We aim to investigate and respond to complaints within 10 working days.Please be assured that we have a record of your complaint and will get back to you as soon as we can, you do not need to contact us again about the same issue.
1/2/26
Your reference number is CF-Case-793322907. Thank you for submitting Feedback comments, compliments and complaints What would you like to report:: Complaint Which service are you telling us about?: Street Services Is this the first time you have raised this complaint: No Please choose a reason why you are unhappy with the response you received to your previous complaint: I have not received a response to my complaint You can only use this escalation process when you have received a response to your complaint. Please provide the case reference number (it begins with CF-Case-) of your outstanding complaint and we will chase a response on your behalf. : CF-Case-716949641 Please attach any relevant documents to support your feedback